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Instead of a code being texted to you, or generated by an app on your phone, you press a button on your YubiKey. The YubiKey is a device that makes two-factor authentication as simple as possible. It doesn't matter how computer-literate you are, or how much you value security-something about the YubiKey just feels confusing. We can help you from 8:30 am to 4:30 pm local time, Monday to Friday (closed on civic holidays).When I got my first YubiKey, I plugged it into my laptop, tried setting it up with a few accounts, then gave up. If your MSCA is locked due to the security code, please contact our Registration and Authentication Help Desk at 1-86.

want to use another multi-factor authentication option.

deleted/re-installed the authenticator app.

lost/replaced your smartphone/tablet or it got stolen.

You can reset your multi-factor authentication security option if you: You’ll need to enter a security code to confirm your identity each time you sign in to MSCA. Once your identity is confirmed, you will have access to MSCA. Your MSCA Passcode Grid will expire after 24 months. Enter the requested combination of values to confirm your identity. It is a table made up of numbered rows and lettered columns, with unique values in each cell. You will need to save or print it for future use each time you sign in to MSCA. A unique Passcode Grid will be created just for you. Use the MSCA Passcode Grid option if you don’t have a telephone or a smart device. Enter the code you received to confirm your identity. You can provide a local or international phone number. Provide your phone number (cell phone or landline) to receive a security code by voice message.

Provide your cell phone number to receive a security code by text message (SMS). No personal information is shared between the third party app and the Government of Canada. Enter the code on the multi-factor authentication page to confirm your identity. choose 1 of the following security options on the multi-factor authentication page:ĭownload a free secure authenticator app on your device (smartphone, tablet, laptop or desktop).answer the security questions that appear on the screen (returning GCKey users only).

sign in to MSCA or register for an account if you’re a new user.To register for multi-factor authentication: You will be asked to confirm your identity on the BC Services Card app. Note: This step does not apply to BC Services Card users. You will need to confirm your identity each time you access MSCA. This mandatory step helps prevent unauthorized access to your My Service Canada Account (MSCA). It helps protect your personal information. Multi-factor authentication is an enhanced security measure. Multi-factor authentication to access My Service Canada Account